You, the client (hereinafter "Client") agree to pay for all work (hereinafter "Transcripts") completed by The Admin Source on your behalf from any materials (hereinafter "Source") you submit within a maximum of fourteen (14) days from receipt of completed transcripts. You understand that a bookkeeping fee of $25.00 will be applied to all outstanding balances at 14 days and interest will accrue at the rate of 5 percent monthly.

 The Admin Source will evaluate Client's Sources and contact Client if The Admin Sources find a discrepancy between Client's evaluation of the material and The Admin Source's evaluation. The Admin Source reserves the right to refuse any work not meeting minimum technical requirements with regards to sound quality.

Billing is based on the length of each audio source submitted, not the cumulative length of all audio submitted. In the event that the Source is a double-sided audio cassette or micro-cassette, each side shall be considered a separate audio Source for transcription and billing purposes. Each digital Source file submitted is billed as a separate transcript.

In the event that Client submits tapes that are non-transcribable as determined by The Admin Source for any reason, said tapes shall be billed at the then current 'bad tape' fee for each Source, or side of Source in the case of Audio Cassettes, that is submitted for transcription by Client.

Client hereby states that all Sources submitted by Client company to The Admin Source are duplicates of the original materials. Under no circumstances will The Admin Source accept "Master" or "Original" Source tapes or materials. Client hereby acknowledge that the Source materials submitted to The Admin Source, be they VHS, DVD, miniDV, DVCAM, Audio Cassette, or any other type of media, are of zero ($0.00) commercial value. The Admin Source shall not be held liable for any loss or destruction of materials submitted by Client, including but not limited to losses incurred in the return shipping of Sources back to Client. The Admin Source may at its discretion hold Client's Source materials until any outstanding invoices are paid in full.

Client accepts that no Transcript can ever be "perfect," and that the Client has examined samples of The Admin Source's work and found the quality of said Transcripts to be satisfactory for Client's needs.

Client accepts that editing services provided by The Admin Source will include removal of run-on sentences and non-verbal phrases, clean-up of awkward sentences where warranted, and removal of audio comments not specific to the audio session. Clients requiring additional editing services must provide their specific requirements prior to acceptance of audio by The Admin Source.

Client accepts that occasionally there will be unavoidable inaccuracies due to poor audio quality, obscure regional slang or dialect, or unfamiliar proper names and nouns. Transcription services rendered by The Admin Source do not include any research or proofing to determine the correct spelling of proper nouns, geographical locations, technical jargon, or slang. Client also acknowledges that spoken word is often very distinct from proper grammar. In particular, most people talk in run-on sentences. As such The Admin Source will make a good faith effort to determine when one sentence ends and the next begins. However, Client accepts that this is a judgment call.

Any claims of defect by the Client must be submitted within 5 days of the completed Transcript being forwarded to the e-mail account the Client specified when establishing an account with The Admin Source. Client accepts that a "redo" of the Transcript will be Client's only claim of satisfaction for work rejected by the Client. Client further agrees that "redos" will only apply to specifically rejected Transcripts and not entire jobs. For purposes of this agreement, the Transcripts are considered to be custom-produced and perishable works. Under no circumstances will refunds be issued for delivered work.

Turnaround times stated by The Admin Source with regard to completion of Transcripts are estimates based on the current workload, which fluctuates daily. The Admin Source does offer rush services (hereinafter "Rush Service") defined as transcription performed within 24  to 48 hours of receipt of Source Materials from Client. However, there is a limitation to how much Rush Service Source material can be handled at any given time. Client agrees to contact The Admin Source in advance of submitting any materials for Rush Service. The Admin Source may at its discretion decline any or all Source material requesting Rush Service. In the event The Admin Source agrees to perform Rush Service on Client's Source materials but fails to deliver within the 24 to 48 hour time period, Client shall only be billed for the applicable Source classification minus any rush charges. That said, The Admin Source and Client may waive these restrictions from time to time with mutual agreement.

Client  agrees that The Admin Source retains ownership of all transcripts until such a time as the Client's account is paid in full. Should Client's account become delinquent, Client agree to pay any late charges and pay all fees and costs incurred by The Admin Source in the process of collecting the monies owed, including without limitation attorney's fees and court costs. Client attests to financial responsibility and acknowledges reading and agreeing to all terms of this document.

If any accounts become delinquent Client hereby authorizes The Admin Source to charge any outstanding balance to any valid credit card provided by the Client which The Admin Source may have on file. In the event that the Client repudiates the charges with the credit card company, Client agrees to pay triple-damages to The Admin Source in any legal action that would follow such repudiation in addition to other fees and charges laid out within these Terms of Service.

In the event that Client applies for an account online, Client agrees that by checking the "Yes, I Agree" box with regard to the "I have read and agree to be bound by the Terms of Service Agreement" portion of the on-line form that Client shall be bound by the terms of this document.

 The Admin Source reserves the right to change these Terms of Service from time to time. The Admin Source will post said modified Terms of Service to its website at www.theAdminSource.com.